Privacy Policy

At RIPPLE Africa, we value your support and we are committed to protecting your privacy. The purpose of this statement is to share with you our policy concerning your privacy.

How do we obtain your personal information? ?

We collect your data in the following ways:

When you give it to us directly

You may give us your information in order to sign up for one of our events, when you join our mailing list, when you make a donation, when you contact us to ask about our activities, order products from us, fundraise on our behalf, or otherwise give us personal information.

When you give permission to other parties to share it with us

Your information may be shared with us by fundraising sites like Everydayhero or Virgin Money Giving. These independent third parties will only do so when you have indicated that you wish to provide RIPPLE Africa with your consent to be contacted. You should check their Privacy Policy when you provide your information to understand fully how they will process your information.

What information do we collect?

Personal Information

Personal information is any information that can be used to identify you. For example, it can include information such as your name, date of birth, email address, postal address, telephone number and credit/debit card details, as well as information relating to your personal circumstances, if provided.

We do not knowingly collect any personal information from a child without the consent of the child’s parent(s). Children under the age of 16 should obtain parental consent before ordering from our website.

Cookies

We use cookies, small pieces of data stored inside a website browser, across our websites to improve their performance, and to enhance your user experience. When you visit our websites, cookies allow us to collect some non-identifying basic information. This includes the total number of visitors, the pages viewed, and other anonymous information. We use this information to make your experience on our website as smooth as possible and to allow us to make any necessary improvements. More detail on how businesses use cookies is available at www.allaboutcookies.org. You are able to disable cookies if you prefer, but please be aware that some parts of the website will no longer function correctly if you do.

How do we use your information?

We will use your data to administer your donation including processing gift aid, support your fundraising, and with your consent, to give you more information about our work.

Postal address

We use your postal address to thank you for your donation where we don’t have an email address or you unsubscribed from our email communications.

Email address

We only send you emails, including our newsletter, if you have given us your consent. You can unsubscribe to our emails at any time, by using the ‘Remove my name from all future email correspondence” link at the bottom of all our emails, or by getting in touch at info@rippleafrica.org.

Telephone number

We use your telephone number to provide information, including fundraising and marketing if we have consent from you to do so. We will not contact you by telephone if you are registered on the Telephone Preferential Service (TPS) unless we have a specific opt-in from you for us to contact you by telephone or the call is of an administrative nature. We will not use your number to send SMS.

Direct marketing

With your consent, we may use your information to send you communications about our work and how you can help us to help you, for example, information about our campaigns, volunteering and fundraising activities and how you can donate to us. Occasionally, we may include information from partner organisations or organisations who support us in these communications. Our communications include information on how you can say no to such marketing. You can let us know if you would prefer not to receive these communications at any time by emailing info@rippleafrica.org or calling us on 01280 822891.

Building profiles and targeting communications

We use profiling techniques to ensure communications are relevant and timely, and to provide an improved experience to our supporters. Profiling also allows us to target our resources effectively. We do this because it allows us to understand the background of the people who support us and uses our services and helps us to make appropriate requests to supporters who may be able and willing to give more than they already do or to tailor our services to better suit them. Importantly it enables us to provide you with a service that it better suited for your needs while raising more funds, sooner, and more cost-effectively, than we otherwise would.

Do We Share Your Information?

We do not share your personal information with any third party. It is our policy not to sell, trade, or rent your personal information to anyone. If we choose to change our policy, you will be given the option to remove your name from our database.

We may disclose to third parties aggregate statistics regarding donations but these statistics do not include any personally identifying information. The information given includes: total number of donors, total amount of donations for specific periods of time, and referring websites. Aggregate information of this kind is used to encourage fundraising partnerships.

We use a third-party financial institution to process our credit card transactions. They receive the credit card number and other personal information of our donors only to verify credit card numbers and to process credit card transactions in a secure environment. We do not allow for any third parties to sell, trade or rent this data or use it for anything other than what they are contracted to do, or store the data over a long-term period.

How we store your information

RIPPLE Africa stores all information relating to individuals in a secure online cloud or on our secure online database. No personal information is stored on staff computers or external hard drives unless necessary. When this is required additional password protection is used to protect this information.

Accessing and updating your personal information

You can request access to any information we hold about you by contacting us at RIPPLE Africa, Whiteleaf Business Centre, 11 Little Balmer, Buckingham, MK18 1TF, email info@rippleafrica.org or telephone 01280 822891. Equally, please let us know of any changes to your personal information.

You can also let us know if you would no longer like to receive fundraising communications from us or if you would prefer us not to profile you for the purposes of targeting or tailoring our fundraising efforts, by emailing info@rippleafrica.org.

If you would like to discuss any of this in further detail, please contact us.

Changes to this policy

We may change our Privacy Policy from time to time so please check back periodically.

This Privacy Policy was last updated March 2018.

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